Cracking the Code… of Ethics

The Closer Look at Standards of Conduct for Insurance Professionals

$6.00 + your state filing fee
3 Credit Hours

This course fulfills the ethics requirement for all agents.


This course covers the following topics:
  • Provide an overview of the main savings plans Americans use to set themselves up for retirement, as well as a history of retirement savings in America.
  • The course will look at the main features of the SECURE Act and how they impact the retirement savings of Americans.
  • In addition, the course will examine other notable non-retirement provisions of the SECURE Act, before finishing with a discussion of the pros and cons of the Act.


Insurance agents face difficult ethical questions every day. Making it even more difficult, many of these dilemmas have no right or wrong answer. In answering many ethical questions, it is important to remember that each and every situation is different. The agent has a duty to both the insurance company and the client: The agent must be honest with the company, giving them all necessary information, but they must also keep their promise to their clients. There are no clear or easy answers to many of the moral dilemmas in life, but most ethical choices are not complicated with the proper understanding of what is legal and what is not, and how you can best serve your clients within the confines of your company’s code of ethics. This course focuses on ethical considerations for insurance companies and producers. It will give an overview the benefits of a code of ethics from the legal side of the issue, to internal, organizational, and client benefits, as well as provides helpful information for those looking to write a code of ethics. Our hope is by the end of this course, students will walk away understanding the importance of ethical decision making in all aspects of their insurance business.


1. Why Ethics Matter

  • 1.1 Overview
  • 1.2 Purpose of the Course
  • 1.3 Components of an Ethical System
  • 1.4 Ethics and Success
  • 1.5 Purpose of a Code of Ethics
  • 1.6 Ethics in the Workplace Statistics
  • 1.7 Hallmarks of an Ethical Culture
  • 1.8 Summary
  • Affidavit of Personal Responsibility
  • Chapter 1 Quiz

2. Understanding Legal Requirements

  • 2.1 Overview
  • 2.2 Legal Regulations
  • 2.3 Unfair Trade Practices
  • 2.4 Six Principles of Insurance
  • 2.5 The Importance of and Agency Relationship
  • 2.6 Mandatory Licensing and Education Training
  • 2.7 Legal Sanctions for Transgressions
  • 2.8 Summary
  • Chapter 2 Quiz

3. Internal Benefits: For Employees and the Company

  • 3.1 Overview
  • 3.2 Code of Ethics vs. Code of Conduct
  • 3.3 Prevents Discrimination and Harassment
  • 3.4 Mitigates Employee Conflicts
  • 3.5 Structures Pay and Promotions
  • 3.6 Serves as Point of Reference for Corrective Action
  • 3.7 Demonstrates Corporate Responsibility
  • 3.8 The Fiduciary Relationship Between Agents, Companies and Clients
  • 3.9 Summary
  • Chapter 3 Quiz

4. External Benefits | Client Relations

  • 4.1 Overview
  • 4.2 Honesty and Transparency
  • 4.3 Fairness
  • 4.4 Competence
  • 4.5 Confidentiality
  • 4.6 Ethics and Working with the Senior Market
  • 4.7 Respecting Others
  • 4.8 Summary
  • Chapter 4 Quiz

5. Writing a Code of Ethics

  • 5.1 Overview
  • 5.2 Benefits of Defining a Business Code of Ethics
  • 5.3 Writing Style and Organization
  • 5.4 Determining Content
  • 5.5 Advice on Developing a Code of Ethics
  • 5.6 Write it Down
  • 5.7 Sample Codes of Ethics
  • 5.8 Summary
  • Chapter 5 Quiz

Final Exam

  • Final Exam


Q: What should I expect from this online course?

A: We use a unique system to help you learn the material easily. Our online courses present you with information in large type that is easy to read. We highlight key items in gray and quiz you after each chapter to make sure you are learning critical information. You may review the material as much as you want before taking your required online, multiple-choice exam. Passing the exam proves your proficiency in that subject to your state’s governing authority.

Q: Can I print my online course materials and test questions?

A: According to the state authority, it is not permissible to print or download any course material or exam questions. However, you are free to access all online courses from our website anytime.

Q: How long does it take to complete an online course?

A: The time required to complete an online course varies from student to student, but it roughly approximates the number of credit hours awarded for the course. You must pass an online, multiple-choice exam. Passing the exam proves your proficiency in that subject to your state’s governing authority.

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